Customer service is our top priority. When you request information through our website, we will route it right away to the person from our organization who is best suited to giving you the right answers. We try to get to every request as soon as possible but please allow 1-2 days for responses.
Don’t want to wait for an email? Call us.
We Are Open!
Our showroom is now open! We will continue to follow the CDC recommended guidelines to keep our employees and customers safe and healthy. Our staff will be wearing masks and practicing social distancing.
As a company we pride ourselves on providing excellent customer service. As you can imagine, we are experiencing a backlog and we are doing our best to accommodate each and everyone of our customers.
Our store hours are Monday – Saturday 9am – 5pm and Sunday 10am – 2pm.
We will continue to offer drop off water testing, curbside pickup, delivery and private or virtual appointments for those of you that prefer.
Drop Off Water Testing Instructions –
There is a black drop off box located at the front door where you will find instructions for leaving your sample. Due to the high volume of customers using this service, please allow 24 hours for the water test to be complete. Your results will be emailed to you.
Curbside pickup and Delivery –
Orders can be placed by calling the store at 401-461-8700, or emailing. Please note, a delivery charge will apply for deliveries. If all of our sales associates are busy and you get our voicemail, please be sure to leave your full name and phone number so we can contact you to confirm the order. Payment will be required at the time of the order confirmation. We can accept any credit card with the exception of American Express. Once your order has been confirmed and paid for, we will give you a time for pickup. Curbside pickup is located at the front of the store. A staff member will bring your order to your vehicle.
Sales and Service –
Please call the store to schedule service. Additionally, for anyone considering a Hot Tub, Pool or Sauna purchase, we are offering virtual product tours. These can be booked directly through our Facebook page or by calling the store.
We appreciate your continued support!
The Pool Source Family